Buying Guidelines

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Some things are better off being known, and we like to make our policies as transparent as possible. Here are some things you'll need to know before checking out.

  Before purchasing
  Placing an order
  Before your delivery
  On the date of your delivery
  After-sales: servicing, returns, cancellations

 

BEFORE PURCHASING

1. Please note that ScanKomfort does not provide the following services:
    2. Please note that the images on www.scankomfort.com and all its sub-domains/pages are for illustration purposes only, and actual colours may vary slightly depending on:

    3. We strongly recommend visiting our showrooms for a detailed look and feel at our products. ScanKomfort products dimensions may vary slightly from the dimensions specified on the website.

    4. All prices reflected on www.scankomfort.com and/or other marketing materials online and/or offline are in Singapore Dollars (SGD, S$), and are inclusive of prevailing government Goods and Services Taxes.

    5. We currently only deliver to addresses in Singapore. Should you wish to purchase an item for use overseas, please note that:
    6. Purchased items may only be held at ScanKomfort’s warehouse for 6 calendar months from the date of the first order date, and additional storage charges may apply for orders held after the stipulated 6 calendar months.

      7. Last-piece/Showroom piece/Clearance items may only be held at ScanKomfort’s warehouse for up to 1 calendar month from the date of purchase.

      8. Before placing an order, do get familiar with the other sections on this page as well. Please also look through the ScanKomfort’s Terms and Conditions of Sale.

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      PLACING AN ORDER

      1. Items placed in the shopping cart will not be reserved until check-out is complete.

      2. Please provide accurate details. Your order details will be sent to your email.

      3. Conditions of sale apply to purchases made on www.scankomfort.com and/or at ScanKomfort's showrooms in Singapore. Please refer to "TERMS AND CONDITIONS OF SALE" for further details.

      4. For orders made online, please allow up to the next working day for our staff to contact you to re-confirm your order. You will be informed if any item on your order is unavailable, and for subsequent arrangements which may include:

        5. Private information such as your contact number and billing address may be required when creating an online account. More information on data protection can be viewed on our PRIVACY POLICY page.

        6. Standard delivery charges apply to orders that require our delivery and installation services. All orders placed are automatically scheduled for delivery on weekdays. The prevailing rates are charged per address per trip, at S$60 (weekdays) and S$85 (Saturdays). Please note that if your preferred date is no longer available at the time of your purchase, we will contact you to reschedule your delivery. There are no deliveries on Sundays and Public Holidays. Delivery charges are waived for purchases valued over S$2500. For delivery of small items and other applicable surcharges, please refer to our FAQ.

        7. To ensure that all customers are able to receive their items on the date of their choice, please note that we are unable to accept requests for specific delivery times.

        8. For As-Is, clearance and/or last-piece items, please note that the maximum holding period is 1 calendar month.

         

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        BEFORE YOUR DELIVERY

        1. Until full payment is made, ownership of all items remains with ScanKomfort, and ScanKomfort reserves the right to postpone deliveries, or withhold / confiscate / recall any products which have not been paid for. This includes payments for delivery surcharges.

        2. Please ensure that there is sufficient space available at the location of delivery for your new items, as additional delivery charges and re-stocking fees will apply for items which are unable to be delivered due to insufficient space at the location of delivery.

          3. ScanKomfort’s delivery services only include delivery, assembly of new items (purchased from Scanteak only), and removal of packaging (of newly-purchased ScanKomfort items).
          ScanKomfort's delivery services do not include:

                4. Our Customer Service team will contact you via SMS (at the contact number provided on your order) 5 working days prior to your delivery date to advise the delivery timing. A call-back number will be provided in the event the delivery timing allocated is inconvenient for you.

                5. For condominiums or office buildings, please inform the estate’s management and/or security that you will be expecting a delivery. Do note that some estates require at least one week’s notice, and have restricted timings for deliveries. ScanKomfort is not liable for unfulfilled deliveries due to being denied access to private estates, and reserves the right to impose an additional delivery charge for a rescheduled delivery.

                6. To change your delivery address: Please contact ScanKomfort’s Customer Service line (63686793 / 63674535) at least 3 working days prior to your delivery date.

                  7. To make amendments to items on your order: Please contact any of our showrooms at least 3 working days before your delivery date.
                    8. To reschedule your delivery: Please contact our Showrooms or Customer Service (63686793 / 63674535)  at least 3 working days before your delivery date. Please note that requests to reschedule a delivery are subject to available delivery slots.  Additional stocking charges may also be imposed if the new delivery date exceeds 6 calendar months from the date of initial purchase.

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                    ON THE DATE OF YOUR DELIVERY

                    1. Deliveries are normally made during regular working hours (9.30am - 6pm).

                    2. Our delivery team will be notifying you via SMS (at the contact number provided on your order) when they are En route to your delivery address.

                      3. If you are unable to be at the delivery address to receive your order, please ensure that someone (of minimum 18 years of age) is able to receive the items on your behalf. Please note that this representative is fully responsible for accepting the items and ensuring that your order is complete, and without manufacturing defects.

                      4. If you are not at the delivery address at the arranged delivery time, our delivery team will wait for up to 15 minutes only. (E.g., if the allocated time slot is 1pm – 3pm, our delivery team will wait till 3.15pm.)

                      5. In the event of a Failed Delivery, please note that the following charges will be incurred:

                          6. A delivery is considered as a Failed Delivery if:
                            7. Do check your items for any manufacturing defects upon delivery. For details regarding manufacturing defects, please refer to “OUR WARRANTY”.

                                8. In the case of mansionettes or private housing, our delivery teams may be required to move items up staircases. An additional manpower charge may be imposed on-site if our movers are required to carry items to additional floors.

                                9. Additional manpower costs are charged at S$10 per floor, starting with the 3rd floor.

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                                AFTER SALES: SERVICING, RETURNS, CANCELLATIONS

                                1. Should any product defect be discovered at any time, 

                                  2. Cancelled orders, or items cancelled from your order before your delivery will be refunded in the form of store credit only. This can be in the form of either of the two options below:

                                  3. Refunds due to product defects (not including damages sustained by causes other than manufacturing errors) can be in the form of either of the three options below:

                                  4. Re-stocking fees may be applicable in the event of failed deliveries or last-minute cancellations:

                                   

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